Terms of sale
GENERAL
1.1 These Conditions remain applicable to all orders placed by the customer ("you") with QOWATT ECOSYSTEM ("QOWATT" or "we") on the QOWATT website ("the Website").
1.2 QOWATT ECOSYSTEM is the trade name of the online store for the QOWATT brand.
1.3 We may modify these conditions without prior notice. The conditions applicable to your order are those in effect and published on the Website at the time of placing your order.
1.4 The language of this contract is French.
PRICES AND DELIVERY COSTS
2.1 The prices and offers on the Website are applicable upon display, subject to contrary indications on the site. Variations may occur in the prices applied in-store, online, and within our catalogs.
2.2 We disclaim any responsibility if errors in pricing or input are noticed, despite our vigilance when editing various information related to our services.
2.3 The prices on our Website include VAT (Value Added Tax). However, shipping costs are not included. Refer to delivery information for shipping costs.
2.4 Orders placed on our Website entitle you to a VAT refund.
ORDER
3.1 To place an order on our Website, it is imperative to be of legal age (18 years and older). It is prohibited to place an order on behalf of a third party (third party, commercial, independent worker), for commercial purposes. Each product can only be sent in limited quantities.
3.2 Every order placed constitutes an offer to purchase certain products from us. All orders require confirmation from us.
3.3 After placing your order and providing your email address, a confirmation email will be sent. This email does not constitute formal acceptance of your order; it only indicates that our services have been notified of your order. The purchase contract is established only after we have dispatched your order.
3.4 If, for any reason, we cannot process your order, you will be notified as soon as possible. If your order payment has been examined and approved, the full payment will be refunded using the payment method you used for your order.
DELIVERY
4.1 We strive to offer the best delivery times.
4.2 Orders placed on weekends and holidays are processed on the next business days. We make every effort to ensure that the announced delivery times are met; however, delays may occur. If your order is subject to a delivery delay, you can choose to cancel it.
4.3 After validating your order, a summary will be quickly sent to you by email. Order tracking is continuously available from your account or on the order status page.
4.4 For more information, please refer to the delivery information and familiarize yourself with the different delivery methods.
RIGHT OF WITHDRAWAL
If your order does not fully satisfy you (on one or more items) or if you change your mind, you can request the cancellation or return of it without specifying the reason. This right is enforceable for thirty days from the day of receiving the order and requires the application of our return procedure. The refund for the returned item(s) will be made within 14 days from the day of their reception, provided they are in the same condition as when they were sent. The legal provisions regarding the prerequisites and consequences of the right of withdrawal are available in our "Delivery and Returns" section.
PAYMENT METHODS
On our site, you have several payment methods and are free to choose the one that suits you best. Additional information is available in our payment information.
RESERVATION OF OWNERSHIP
Any product shipped is the sole property of QOWATT until the total amount due is fully paid. Therefore, caution should be exercised when using the products until the transfer of ownership is confirmed. In the event that all or part of the shipped goods are subject to seizure or interference by a third party, you are obliged to notify us promptly in writing.
PRODUCT INFORMATION AND PRESENTATION
Despite all the efforts we make to provide detailed descriptions and illustrations of our products with colors faithful to reality, discrepancies may occur. Perceived colors for each item or garment may not correspond to reality due to different parameters such as your device model, its configuration, and your browser affecting coloration. The dyeing of the fabrics we use is artisanal, so variations in the shade or tone of the color of each dye lot may occur, and the color of the product in the product sheet photo may be slightly different from the received product. If the characteristics of a product differ from the description, or if the illustration is not perfectly representative of the product, you have a right to return without additional costs, as stipulated in our return policy. It is essential to note and understand that we cannot offer discounts or commercial benefits exceeding the applicable legal warranty.
WARRANTY FOR HIDDEN DEFECTS (WARRANTY RIGHT)
9.1 Under the law, you have a legal warranty if any product has a defect. Therefore, you can demand the sending of another defect-free product or the repair of the defective product. However, these possibilities may be restricted by the law, especially if their cost is disproportionate. To claim the legal warranty, you must provide proof of purchase. Damages due to improper use, normal wear and tear, or other external causes are not covered by the warranty.
9.2 For any validated claim resulting in a refund, shipping costs are also refunded by QOWATT.
9.3 To invoke the legal warranty of an item from our Website, you must send your request to: eshop@qowatt.com.
9.4 Only products purchased on our Website www.eshop.qowatt.com are guaranteed. Inquiries regarding the legal warranty of products purchased from resellers must be addressed at the location mentioned on the ticket issued at the time of purchase.
TRANSPORTATION-RELATED DAMAGES
If you notice obvious damage to the package during delivery, you must inform the company responsible for its shipment. To obtain the contact details of this intermediary responsible for the shipment of your package, please send an email to eshop@qowatt.com.
LIABILITY
11.1 Nothing stated in these Conditions shall prohibit or restrict our liability if false statements, bodily harm, or death resulting from certain negligence on our part were to occur.
11.2
- We disclaim any liability if your computer system is damaged or if a loss of your data is noticed after using our Website.
- We cannot guarantee permanent access to all of our services and content available on our Website. They are made available if their access is possible and "as is."
- We cannot guarantee total and permanent availability of our Website, nor optimal access conditions. Some information may also contain errors or omissions (however, we will do our best to address and correct these issues as soon as we are notified).
11.3 In any situation, our liability to you regarding a loss or damage under this contract will not exceed the full amount of your order.
11.4 No clause mentioned in these Conditions aims to alter any right legitimately granted to you.
FORCE MAJEURE
We disclaim any liability if deadlines are not met or for any failure related to our commitments specified in these Conditions if they result from circumstances beyond our control. These circumstances, without being exhaustive, include technical failures, armed conflicts, civil disobedience, government interventions, disasters, extortion, accidents, weather-related events, strikes, acts of terrorism, or social
conflicts affecting our suppliers or ourselves.
PRIVACY POLICY / GDPR
The precautions taken by QOWATT to process and protect your personal data are detailed in our "Data Protection Declaration," which we invite you to read by clicking on our Privacy Policy (GDPR).
ASSIGNABILITY
QOWATT has the option to grant or transfer any compensation claim related to goods sent to third parties.
COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS
The elements present on this Website, including graphic content, writings, all information, and other information published or downloadable from this site, are protected by copyright, current legislation, and trademark rights. Therefore, unless otherwise stipulated in these Conditions or a prior handwritten agreement by us, none of these elements can be exploited.
FINAL PROVISIONS
16.1 These Conditions are established and applied according to French law, and any dispute will be treated, without exclusive jurisdiction, by French courts.
16.2 If any clause in these Conditions is found to be invalid by a court decision or any other authorized person, the other clauses will remain in effect.